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Business Development / Omnichannel & Email Marketing

The right channels, the right budget, and the numbers to prove it.

Consulting to select the channels for your external communications, from newsletters, email and SMS to social, digital, print and street, planned, budgeted and monitored as one system.

Plan My Channel Mix → Plan Your Journey
EmailNewslettersSMSSocialDigitalPrintStreet
Our perspective

Planning, budgeting and monitoring every channel.

This is a consulting service. We decide with you which channels to use and how much to put into each, then track what they return so the mix gets better every month.

01

Planning

Which channels, which audiences, which messages and when. A calendar built from your goals, not from habit.

  • Audience and channel fit
  • Message and frequency by channel
  • Integrated campaign calendar
02

Budgeting

How much each channel gets, why, and what it should return. Spend set against cost per result, with a reserve to test.

  • Budget by channel and period
  • Cost-per-result targets
  • Test budget and reallocation rules
03

Monitoring

What each channel delivered and what to change. One view of results across digital and offline.

  • KPIs by channel
  • Monthly reports and reviews
  • Attribution across touchpoints
Channel by channel

How we plan, budget and monitor each channel.

Choose a channel.

Email marketing

Direct, owned and measurable.

We plan

  • Lead nurturing and promotions
  • Segmented, automated journeys
  • Welcome, cart and win-back flows

We budget

  • Platform and send volume
  • Design and copy production
  • List growth and data quality

We monitor

  • Open and click rates
  • Conversions and revenue per send
  • Unsubscribes and deliverability
Selecting the mix

Each channel has a job. The mix does them all.

We match channels to the goal of each campaign and stage of the customer journey, so no channel is asked to do what another does better.

The 360° Marketing Ecosystem
ChannelAwarenessEngagementConversionRetention
Email marketing
Newsletters
SMS & WhatsApp
Social media
Digital ads & web
Direct mail & print
Street & out-of-home
Events & in-store
Primary roleSupporting role
Budgeting

Every dollar assigned to a channel, a goal and a result.

Review my budget →
  1. 01

    Set goals

    What each period must achieve, by audience.

  2. 02

    Price the results

    Expected cost per lead, sale or reach by channel.

  3. 03

    Allocate

    Budget split by channel and month, with owners.

  4. 04

    Reserve to test

    A share kept for new channels and creative tests.

  5. 05

    Reallocate

    Monthly shifts toward what performs.

Multi-touch attribution in Zoho Marketing Automation
Monitoring

Digital and offline results, in one view.

Codes, landing pages and CRM tracking connect print, street and events to the same dashboard as email, SMS and social. AI flags what is under-performing, and we review it with you every month.

  • KPIs and targets for every channel
  • Attribution across touchpoints
  • Monthly reports and review meetings
  • Budget shifts based on results
Zoho CampaignsZoho Marketing AutomationZoho CRMZoho AnalyticsZoho PageSenseZia
Dashboards & Analytics → Performance Monitoring

What you receive

Channel selection reportIntegrated campaign calendarNewsletter and email planSMS and messaging planBudget by channel and monthKPI targets per channelMonitoring dashboardMonthly review reports
Connected to the rest of the business

The plan behind every external service.

All External Communications
Marketing & Advertising The 360° ecosystem these channels belong to. Explore → Social Engagement Running and growing your social channels. Explore → Content Creation Content for every channel in the plan. Explore → In-Store Marketing Displays and spaces at the point of purchase. Explore → Email Marketing Management Day-to-day email and newsletter operations. Explore → Corporate Communication Planner The monthly, quarterly and annual pace. Explore → Custom Strategies The strategy that decides the channels. Explore → Dashboards & Analytics Every channel reported in one view. Explore →

Spending on every channel but not sure which ones work? Let’s find out.

Book a channel audit → Communication Planner
FAQ

Questions we hear first.

Something else on your mind? Ask us on a call.

Do you run the channels or only plan them?+

This service is consulting: channel selection, planning, budgeting and monitoring. Our other services, or your team, can run the channels once the plan is set.

Which channels do you cover?+

Email marketing, newsletters, SMS and WhatsApp, social media, digital ads and web, direct mail and print, street and out-of-home, and events and in-store.

How do you decide which channels to use?+

We match channels to your audience, your goals for each campaign and the stage of the customer journey, then test and adjust based on results.

How do you set the budget?+

We start from the results each period needs, estimate the cost per result by channel, allocate with a reserve for testing, and reallocate monthly toward what performs.

Can you measure offline channels like print and street?+

Yes. Tracking codes, QR codes, dedicated landing pages and CRM records connect offline channels to the same dashboard as digital.

Which tools do you use for monitoring?+

Usually Zoho Campaigns, Marketing Automation, CRM, PageSense and Analytics, or the tools you already use. AI helps flag what is under-performing.

How often do we review the plan?+

Monthly for results and budget shifts, with a quarterly review of the full channel mix.

Let’s talk

Tell us who you need to reach. We’ll plan the channels and the budget to reach them.

Bring your current channels, spend and results. We’ll show you the mix we would build.

Schedule a Demo → Plan Your Journey
Contact us →
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